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Healthcare Touchpoint Exchange
The Healthcare Touchpoint Exchange is purpose-built to streamline the creation and annual update of Annual Notice of Change (ANOC), Evidence of Coverage (EOC) and Summary of Benefit (SB) documents.
It’s time to get your Medicare Plan documents (ANOC, EOC, and SB) under control
The Healthcare Touchpoint Exchange is purpose-built to streamline the creation and annual updates to your CMS compliance materials, including Annual Notice of Change (ANOC), Evidence of Coverage (EOC), Summary of Benefit (SB), and other documents.
To learn how Messagepoint can help you with pre- and post-enrollment materials, directories, other sales and marketing materials, and member servicing correspondence, click here.
The Healthcare Touchpoint Exchange
enables Medicare Plans to:
- Finish weeks early by reducing overall effort by 70%
- Reduce the cost of document creation by 40+%
- Reduce review cycles by up to 80% with AI-powered QA
- Reduce translation effort by up to 80% and finish all languages at the same time
- Automatically generate 508C and large print PDFs
- Scale your plans and your business
Give business users direct control
Eliminate your document team’s reliance on IT or third-party vendors and fully control the end-to-end document change process—tracking and controlling activities from start to finish.
Avoid time wasted on model updates
The Healthcare Touchpoint Exchange uniquely provides a pre-built starting point for your plans leveraging the CMS model documents. Customers receive annual CMS model updates automatically for their English and Spanish ANOC, EOC, and SB documents via the solution’s platform—where they’re built and maintained. When updating your Medicare documents each year, simply synchronize with updated models in the Exchange and you’ll be compliant from the get-go.
Ensure plan materials accurately match your annual bid submission
The Healthcare Touchpoint Exchange incorporates your plan data directly from the Plan Benefit Package (PBP) database. By leveraging the PBP as the “single source of truth,” you avoid having to enter the data manually and can rest assured new plan materials will match what you’ve submitted for approval to CMS.
Dynamically apply changes across plan materials
Content management, rule management, and version management capabilities provide points of efficiency and control. Users can make changes to bracketed content and rules quickly and easily by leveraging pre-built EOC benefit rules and language. Based on your choices, changes dynamically update across a single document or multiple versions.
Automate QA reviews with MARCIEAssure™
MARCIEAssure provides AI-powered QA reviews to reduce the time, effort, and risk associated with ensuring your ANOC and EOC documents are accurate and compliant. The solution automates thousands of checks across these documents against the latest CMS models and your own PBP and plan data—reducing QA review cycles by up to 80%.
Complete control over review and approvals
The QA Module provides customizable workflows to efficiently manage resources and tasks, along with configurable dashboards and reports that deliver real-time visibility into project status. On-canvas annotations, versioning, side-by-side comparisons, and a complete audit trail make it easy to see exactly what changed, when it changed, and who made the update—within a single year or year over year.
Configure plans through a guided experience
An intuitive, step-by-step question-and-answer process helps users capture additional and customized plan information not included in the PBP data.
Transform your translation process
Messagepoint transforms your translation process to help you reduce costs and time to market, all while ensuring consistency and accuracy. Instead of waiting until your English documents are completed to begin translation, Messagepoint enables you to translate content in parallel, as you work through the English versions and finalize content components. Seamlessly collaborate with third-party translators or leverage integrated AI-powered translation, glossaries, and Translation Accuracy checks to accelerate the process even more.
Easily apply last-minute CMS updates
When CMS requests changes to your plan submissions, it’s easy to make those last-minute updates. Test, review, and approve your plan materials before sending to production.
Create a new plan by easily cloning an existing one
For organizations looking to expand their plans, it’s easy to create new ones by cloning similar plans and updating the key points of information.
Generate 508C PDFs
Automatically generate English, Spanish, large print, and 508-compliant Annual Notice of Change, Evidence of Coverage, and Summary of Benefit documents for all your plans.
Frequently asked questions
How can Messagepoint help Medicare Advantage plans manage ANOC, EOC, SB, and other plan documents more efficiently?
Does Messagepoint support other Medicare Advantage member communications?
Can Messagepoint personalize Medicare Advantage member communications at scale?
How does Messagepoint automate QA without compromising accuracy or compliance?
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