Messagepoint Communications Cloud
Giving you intelligent control over your content so you can deliver optimized, personalized, and compliant customer communications across any channel.
CUSTOMER-FACING TEAMS
Empower your customer-facing teams
Your customer-facing teams are challenged to respond quickly to customers with highly personalized, relevant and compliant communications via the customer’s channel of choice. Messagepoint Connected empowers your front-office teams with approved, standardized customer communications managed in the Messagepoint Communications Cloud, which can be quickly and easily personalized to drive the right customer experience every time.
How Messagepoint Can Help
Stay in control by centralizing communications
By giving your customer-facing teams access to communications managed in the Messagepoint Communications Cloud, you can maintain control over the content and ensure they are sending the right communications to your customers.
Work within your CRM and respond faster
Customer teams can quickly respond with communications managed in the Messagepoint Communications Cloud while working from Salesforce Sales and Service Cloud or your own customer management system.
Personalize the customer experience
Messagepoint Connected makes it easy to target the right content to your customers and add personalized notes through a controlled editing experience, so your teams can truly create a one-to-one experience.
Optimize content with AI
Eliminate duplicate content and improve the quality of your communications by optimizing reading levels, sentiment, and brand alignment with AI Assisted Authoring.
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