The AI Inflection Point in CCM: From Assistance to Governed Automation
Operations Teams
Control communications production without IT
Stop relying on expensive technical resources, manual processes, and outdated, siloed systems to manage communications production. Messagepoint gives operations teams the control they need to process,
optimize, deliver, and track high-volume customer communications across print and digital channels—so they can meet SLAs, reduce costs, and maintain visibility into every communication without IT.
How Messagepoint Can Help
Centralize production across your organization
Centralize communications output from multiple composition systems, business units, formats, and upstream sources in a unified production environment that gives you complete visibility and control.
Automate post-composition work
Automatically apply required barcodes and insertion marks, add, modify, or suppress content, and prepare output for downstream production and fulfillment systems—without changing your upstream composition environment.
Ensure production stays on track
Dashboards and alerts provide real-time visibility into communications production, helping teams monitor job progress, improve efficiency, and address issues before they affect service level commitments.
Reduce production costs
Consolidate compatible jobs and group communications going to the same household to improve production efficiency and reduce unnecessary print and postage costs, while ensuring compliance requirements are met.
Orchestrate communications across channels
Coordinate and track delivery across channels so communications follow customer preferences, arrive in the right sequence, and remain visible from production through delivery.
Take control of production
Reduce dependence on any single facility, provider, or delivery system by shifting work across production sites and fulfillment partners as costs, capacity, or outages change.
