Messagepoint Communications Cloud
Giving you intelligent control over your content so you can deliver optimized, personalized, and compliant customer communications across any channel.
Agentic AI that transforms how the work of CCM gets done
CCM, Reinvented.
MARCIEAssist is Messagepoint’s agentic AI capability that fundamentally transforms how customer communications work gets done. Users simply describe what they need, and MARCIEAssist intelligently plans and executes supported actions across the system—while keeping users fully in control.
Providing agentic AI support throughout Messagepoint
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A conversational experience built for business users
Users interact with MARCIEAssist through a modern chat interface using natural language requests and voice commands. It interprets intent, seeks clarification when needed, and explains actions before execution.
Do the work of CCM faster
MARCIEAssist accelerates communications work by intelligently automating key tasks using a deterministic engine, such as:
- Creating and managing touchpoints
- Editing and refactoring content
- Applying and modifying targeting rules
- Applying and editing styles
The result: faster updates, less manual effort, and easier access for business users.
Built-in guardrails for governance, privacy and trust
MARCIEAssist operates within strict governance boundaries aligned to user roles, permissions, data access, and defined system actions. It never has access to PII, does not perform unauthorized actions, and provides guidance when a request falls outside its approved boundaries. These guardrails prevent unintended changes, support security and privacy requirements, and ensure trust in AI-assisted workflows.
Total confidence with full visibility and control
Every action MARCIEAssist takes is fully visible, traceable and reversible.
Users can review detailed audit trails to see exactly what MARCIEAssist has done in the system and roll back changes or restore previous versions of content and rules at any time.
Get answers, guidance and insight in the flow of work
MARCIEAssist provides contextual guidance and insights as users work—helping them understand how to complete tasks and what impact changes may have. This reduces manual investigation, accelerates impact analysis, reinforces system learning, and helps users make changes more confidently.
Frequently asked questions
What is agentic AI in customer communications management (CCM)?
How is agentic AI different from traditional AI or AI assistants in CCM?
How can AI automate customer communications management?
Is AI safe and compliant for managing customer communications?
Featured Resources
Transforming Medicaid Notice Management with Messagepoint
Learn how Messagepoint provides Medicaid Notice Management, re-invented with Agentic AI.
Messagepoint Recognized as a Leader for the Seventh Consecutive Year and Named Innovation Pioneer in the QKS SPARK Matrix™: Customer Communications Management 2026
Messagepoint has been positioned as a leader in the QKS SPARK Matrix™: Customer Communications Management (CCM) 2026 for the seventh consecutive year.
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