Messagepoint Communications Cloud
Giving you intelligent control over your content so you can deliver optimized, personalized, and compliant customer communications across any channel.
AI Translation
Transforming translation with Messagepoint and the power of AI
Enhance speed, reduce costs, and improve accuracy in your translation process
For regulated organizations, translating customer communications is a slow, time-intensive process, often handled one document at a time using a patchwork of disconnected tools. Messagepoint transforms the end-to-end translation workflow. With its highly efficient content-centric approach, integrated AI Translation and Translation Accuracy checks, and flexible collaboration tools, Messagepoint enables you to translate communications and documents faster, at lower cost, and with greater accuracy and control than ever before.
Drive efficiency by breaking free from the document-centric translation paradigm
With Messagepoint, communications are broken down into individual content components, which are reused across communications and channels as required. This enables you to translate those content objects just once instead of multiple times, reducing your translation workload while ensuring consistency and compliance throughout your communications. It also enables you to translate portions of more complex documents as they are completed, further accelerating translation work.
Accurately translate your content in seconds with AI
Accurately translate your content into 60+ languages with a mouse click using integrated AI translation, powered by MARCIE, Messagepoint’s AI engine. Messagepoint translates your content at speeds far faster than manual translation, while also preserving variable data fields and formatting, saving you from having to add these elements back in manually.
Ensure alignment with your terminology
Leverage Glossaries to specify how certain terms and phrases are translated by AI. Glossaries ensure your sensitive content, such as product names, industry terminology, and regulatory language, is translated the exact same way, every time.
Automate reviews with Translation Accuracy powered by AI
Whether you use AI or humans to translate your content, Messagepoint’s AI-powered Translation Accuracy capabilities reduce days of review down to minutes. AI automates checks for semantic similarity, missing content, text styles, variables, SmartText, and named entities between different language versions of your content. Visual indicators reveal inconsistencies, making it fast and easy for your team to make any necessary corrections.
Gain visibility into translation accuracy across all your content
The Translation Accuracy dashboard helps you identify content with inaccurate or missing translations across your communications library. The dashboard enables you to drill down to access AI-generated explanations of translation issues, quickly make the required corrections, and ensure accuracy and consistency across all language versions of your content.
Seamlessly manage your end-to-end translation workflow
Messagepoint enables you to manage the entire end-to-end process of translation and related quality checks. Configurable workflows enable you to control exactly how, when, and to whom translation tasks are assigned, including sending content directly to third-party translators or using AI-powered translation before passing it to human translators to apply the finishing touch.
Ensure visibility and control over the QA process
Messagepoint’s QA Module provides total visibility into the progress of your translation projects so that bottlenecks can be quickly resolved, workloads can be balanced, and work is completed on schedule. Integrated task management, resource management, audit trails, reports, and dashboards track every step of the process so you can see exactly who translated what content, when translation occurred, and who provided approval.
Frequently asked questions
How does Messagepoint’s AI translation capabilities compare to using stand alone tools like ChatGPT?
How does Messagepoint’s AI translation capabilities ensure translation accuracy?
Is Messagepoint’s AI translation safe to use for regulated customer communications?
Featured Resources
AI Translation - How to transform your CCM process
In the United States, 67.8 million people speak a language other than English at home, making translation a critical CCM capability.
