The AI Inflection Point in CCM: From Assistance to Governed Automation
Developers
Giving developers access to the content they need
Messagepoint’s headless CCM capabilities give you access to the personalized content you need to power today’s digital customer experiences.
Our modular content management approach abstracts reusable content components from the presentation layer so content can be easily shared to any modern digital endpoint, including your mobile app, web page, messaging apps, chatbot or IVR/IVA. By leveraging a centralized, intelligent content hub, you eliminate the need to duplicate and redundantly manage content across different systems and channels—reducing time, cost, and ongoing complexity.
How Messagepoint Can Help
Access content via RESTful APIs
Messagepoint’s RESTful APIs enable your content to be shared across digital endpoints using HTML or JSON formats, giving you the flexibility you need to meet the requirements of your digital endpoints.
Get personal with your digital experiences
Our headless CCM capabilities enable you to leverage targeting and variable data to deliver relevant, personalized digital experiences.
Encryption in transit, encryption at rest
With Messagepoint, your customer data and PII are always secure. Messagepoint’s production environment uses Zero Trust security principles, so the security and integrity of every device, node, and activity involved in production is validated at each stage of the process.
Get the scalability, speed, and performance you need
Messagepoint provides a highly scalable, fault-tolerant environment that enables you to dynamically add additional resources to meet your requirements as your processing needs change.
