The AI Inflection Point in CCM: From Assistance to Governed Automation
Mortgage Servicing
Take Control of Borrower Communications
Mortgage communications are complex. Stringent regulations, legacy systems, and multiple stakeholders make it challenging for mortgage servicers to efficiently create, update, and govern communications. Messagepoint transforms the work of managing borrower communications—putting control in the hands of business users while streamlining the process with agentic AI.
Why Choose Messagepoint for Mortgage Servicing
Get your communications out the door faster
Reduce cycle times by putting the days of waiting on IT and third-parties behind you. With Messagepoint, the entire authoring, editing, and targeting process can be accomplished by non-technical business teams using our intuitive and code-free UI. Your teams gain full control and visibility, streamlining your core processes for communication authoring and generation across all channels.
Automate the work of managing borrower communications
MARCIEAssist™, Messagepoint’s agentic AI capability, transforms how borrower communications are created, managed, and governed: instead of manually updating your templates, users simply describe what they need and MARCIEAssist plans and executes the work across your content, rules, data, and templates—so you can move faster while staying fully in control.
Get your communications out the door faster
Put the days of waiting on IT and third parties behind you. With Messagepoint’s intuitive, no-code UI, business teams author and edit content, manage rules and data, generate proofs, and gather approvals themselves—with full control and visibility across every channel. The result: cycle times reduced from weeks to days.
Say goodbye to template tyranny
Tired of maintaining hundreds of templates for a single correspondence? With Messagepoint, a master touchpoint shares its structure, text, and graphics with every variation, while each variation keeps the unique content it needs—like language required by state regulations. Make a global change once and apply it everywhere, or spin up new communications in minutes.
Stay compliant without the headache
Keeping borrower communications compliant with ever-changing state and federal regulations is hard. Messagepoint’s intelligent content management capabilities enable you to know where changes are needed and apply content updates consistently across communications using language that’s been approved by your legal and compliance teams. Full audit trail and version control capabilities keep track of all the details.
Embrace Digital Transformation
Borrowers increasingly expect to access statements, notices, and correspondence on the channels they are most comfortable using. With Messagepoint, you can centrally manage all your content and communications for both print and digital channels in one place and ensure they are delivered via each borrower’s preferred channel.
Control the entire communications lifecycle
Messagepoint gives you control over the entire communications process, so you can eliminate your reliance on IT and avoid being locked in to your service providers’ systems. Business users can author content, adjust composition layouts, and make post-composition adjustments and splits themselves—so your communications can be seamlessly handed off to any fulfillment partner or digital delivery.
