Articles by Ed Worsfold, VP Marketing

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An Inside Look at Customer Message Management Prinova CEO, Nick Romano, was interviewed recently on the Document Strategy…

There is a lot of talk about “customer experience” these days, and for good reason. It costs six…

No matter what business you are in, you can bet that documents drive the fundamental functions that make…

Part two in a series of six posts around Document Center of Excellence best practices. Documents have great…

Part one in a series of six posts around Document Center of Excellence best practices. Establishing a Document…

Organizations from all industries face increasing pressure to contain costs while finding new and more profitable ways to…

The Path Toward Personalization Stacks of statistics point to the dramatic benefits that companies all industries can achieve…

Prinova Inc., a leader in developing and delivering innovative software and services within the Customer Communications Management (CCM)…

The time has come for marketers to take a fresh look at customer statements as more vital and…

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