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Healthcare Touchpoint Exchange

The Healthcare Touchpoint Exchange is purpose-built to streamline the creation and annual update of Annual Notice of Change (ANOC), Evidence of Coverage (EOC) and Summary of Benefit (SB) documents.


It’s time to get your Medicare Plan documents (ANOC, EOC, and SB) under control

The Healthcare Touchpoint Exchange is purpose-built to streamline the creation and annual updates to your CMS compliance materials including Annual Notice of Change (ANOC), Evidence of Coverage (EOC), Summary of Benefit (SB), and other documents.

To learn how Messagepoint can help you with pre and post-enrollment materials, directories, other sales and marketing materials, and member servicing correspondence, click here.

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Messagepoint Healthcare Touchpoint Exchange
Wins 2024 BIG Innovation Award

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Healthcare Touchpoint Exchange

The Healthcare Touchpoint Exchange is a modern, SaaS solution purpose-built to alleviate the burden of creating, updating, and translating CMS compliance materials including Annual Notice of Change (ANOC), Evidence of Coverage (EOC), Summary of Benefit (SB) and other documents by enabling MAOs to:

  • Finish weeks early by reducing overall time and effort by 70 percent
  • Reduce the cost of document creation by 40+%
  • Reduce translation effort by up to 80% and finish English and Spanish at the same time
  • Avoid errata, fines and remediation actions with 2X more time for QA
  • Automatically generate 508C and large print PDFs in multiple languages
  • Scale your plans and your business
1 give business users R@2x

Give business users direct control.

Eliminate your document team’s reliance on IT or third-party vendors and fully control the end-to-end document change process—tracking and controlling activities from start to finish.

2 avoid time wasted R@2x

Avoid time wasted on model updates.

The Healthcare Touchpoint Exchange uniquely provides a pre-built starting point for your plans leveraging the CMS model documents. Customers receive annual CMS model updates automatically for their English and Spanish ANOC, EOC, and SB documents via the solutions platform—where they’re built and maintained. When updating your Medicare documents each year, simply synchronize with updated models in the exchange and you’ll be compliant from the get-go.

Ensure plan materials accurately match your annual bid submission.

The Healthcare Touchpoint Exchange incorporates your plan data directly from the Plan Benefit Package (PBP) database. By leveraging the PBP as the “single source of truth” you avoid having to enter the data manually and can rest assured new plan materials will match what you’ve submitted for approval to CMS.

Dynamically apply changes across plan materials.

Content management, rule management, and version management capabilities provide points of efficiency and control. Users can make changes to bracketed content and rules quickly and easily by leveraging pre-built EOC benefit rules and language. Based on your choices, changes dynamically update across a single document or multiple versions.

Configure plans through a guided experience.

An intuitive, step-by-step question-and-answer process helps users capture additional and customized plan information not included in the PBP data.

6 simplify accelerate qa v2 R@2x

Simplify and accelerate QA.

An integrated QA process provides automatic tracking and reporting of all stakeholder feedback. On-canvas annotations, versioning, and side-by-side comparisons of different versions show exactly what changes have been made—within a single year or year over year.

2 Translate @2x

Transform your translation process

Messagepoint transforms your translation process to help you reduce costs and time to market, all while ensuring consistency and accuracy. Instead of waiting until your English documents are completed to begin translation, Messagepoint enables you to translate content in parallel, as you work through the English versions and finalize content components. Seamlessly collaborate with 3rd party translators or leverage integrated AI-powered translation, glossaries, and Translation Accuracy checks to accelerate the process even more.

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Easily apply last-minute CMS updates.

When CMS requests changes to your plan submissions, it’s easy to make those last-minute updates. Test, review, and approve your plan materials before sending to production.

8 create a new plan R@2x

Create a new plan by easily cloning an existing one.

For organizations looking to expand their plans, it’s easy to create new ones by cloning similar plans and updating the key points of information.

9 generate 508c R@2x

Generate 508C PDFs.

Automatically generate English, Spanish, large print and 508 compliant Annual Notice of Change,
Evidence of Coverage, and Summary of Benefit documents for all your plans

Let us prove it to you.

Messagepoint can solve your most complex communications problems. See for yourself why so many industry leaders rely on us every day.

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Featured resources


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Maximizing Efficiency and Agility when Managing Medicare Marketing Documents

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