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Healthcare Touchpoint Exchange

The Healthcare Touchpoint Exchange is purpose-built to streamline the creation and annual update of Annual Notice of Change (ANOC), Evidence of Coverage (EOC) and Summary of Benefit (SB) documents.

Watch the explainer video to learn more

It’s time to get your Medicare plan documents under control

Every year Medicare Advantage Organizations face the same old grind updating Medicare plan documents accurately and on time. And every year it takes an army of people working around-the-clock to update these highly complex documents in a manual, time consuming way. But that process is broken. Not only does it put you at risk for errata, remediation actions, missed deadlines and fines – it drives your staff to the brink of quitting. And it stops you from scaling your business.

It’s time to disrupt the status quo.


Healthcare Touchpoint Exchange

The Healthcare Touchpoint Exchange is a modern, SaaS solution purpose-built to alleviate the burden of creating and updating Annual Notice of Change (ANOC), Evidence of Coverage (EOC), Summary of Benefit (SB) documents.

  • Generate 508C PDFs in multiple languages
  • Reduce overall time and effort by 70 percent
  • Avoid errata, fines and remediation actions
  • Scale your plans and your business

Give business users direct control.

Eliminate your document team’s reliance on IT or third-party vendors and fully control the end-to-end document change process—tracking and controlling activities from start to finish.

Avoid time wasted on model updates.

The Healthcare Touchpoint Exchange provides updated English and Spanish ANOC, EOC, and SB model documents via the solutions platform—where they’re built and maintained for you. When updating your Medicare documents each year, simply synchronize with models in the exchange and you’ll be compliant from the get-go.

Ensure plan materials accurately match your annual bid submission.

The Healthcare Touchpoint Exchange incorporates your plan data directly from the Plan Benefit Package (PBP) database. By leveraging the PBP as the “single source of truth” you avoid having to enter the data manually and can rest assured new plan materials will match what you’ve submitted for approval to CMS.

Dynamically apply changes across plan materials.

Content management, rule management, and version management capabilities provide points of efficiency and control. Users can make changes to bracketed content and rules quickly and easily by leveraging pre-built EOC benefit rules and language. Based on your choices, changes dynamically update across a single document or multiple versions.

Configure plans through a guided experience.

An intuitive, step-by-step question-and-answer process helps users capture additional and customized plan information not included in the PBP data.

Simplify and accelerate QA.

An integrated QA process provides automatic tracking and reporting of all stakeholder feedback. On-canvas annotations, versioning, and side-by-side comparisons of different versions show exactly what changes have been made—within a single year or year over year.

Easily apply last-minute CMS updates.

When CMS requests changes to your plan submissions, it’s easy to make those last-minute updates. Test, review, and approve your plan materials before sending to production.

Create a new plan by easily cloning an existing one.

For organizations looking to expand their plans, it’s easy to create new ones by cloning similar plans and updating the key points of information.

Generate 508C PDFs.

Automatically generate English, Spanish, large print and 508 compliant Annual Notice of Change,
Evidence of Coverage, and Summary of Benefit documents for all your plans

Let us prove it to you.

Messagepoint can solve your most complex communications problems. See for yourself why so many industry leaders rely on us every day.

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