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With us, top-tier service is always standard issue.

Messagepoint began as a CCM integrator and today, our team continues to support our customers with our expertise in the space and a deep understanding of their business processes and requirements. Today, we provide a range of services to support our customers in their use of our solution including:

Professional Services Professional Services

Professional Services

Messagepoint provides expert, responsive and flexible professional services to meet all your needs relating to customer communications management. Whether you just want help getting Messagepoint up and running with your first touchpoint or need help with integrations to key business systems, we are here to help. Highlights of key services include:

  • Content strategy and communications designs that optimize the customer experience
  • Messagepoint design, development and implementation services
  • Document Composition expertise to develop and maintain your applications in OpenText Exstream, Quadient Inspire and other technologies
  • Content migration and rationalization to help with reducing document types and content to reduce maintenance to your document libraries
  • Data transformation that feeds your communications
  • Integrations to key business platforms
Managed Services Managed Services

Managed Services

With our Managed Services offering, Messagepoint resources become an extension of your team and take on the CCM admin and content management activities you need help with or want to hand off.

You have the power to choose how involved you want your team, your clients and the Messagepoint team in your CCM content changes. On your behalf, we’ll cost-effectively harness the power of Messagepoint and other CCM products you already own to ensure your communications are just as you want them.

Training Training


Our training is focused on ensuring that you get the most out of Messagepoint. Whether it’s the end users that are involved with content authoring or those administering the system, let us show you the ropes.

Support Support


Messagepoint Premium Support augments your development and support team by providing extended support for your in-production, registered applications.

Through our Premium Support program, you select only the services you need and decide how much support you require. You don’t have to commit to a fixed number of hours; just select a target number of hours and then use them as required.

  • Extend your Messagepoint support to include customer specific applications
  • 24-7 production-level, break-fix support
  • Access to Novatrack issue management system and 800-number support line
  • Coverage of custom Messagepoint and Composition application components.

Featured resources

Asipre leaderboard

2021 Aspire CCM Leaderboard

Messagepoint has been named as an overall leader of Customer Communications Management (CCM) software solutions in the Aspire…

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Spark Matrix diagram

Messagepoint named a leader in the SPARK Matrix for Customer Communication Management 2021

Quadrant Knowledge Solutions has named Messagepoint as a leader in the SPARK Matrix for Customer Communication Management 2021.…

Read the Article
Aspire Leaderboard

2020 Aspire CCM Leaderboard

Messagepoint has been named a leading provider of customer communications management (CCM) solutions in the 2020 Aspire Leaderboard…

Read the Article

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