Messagepoint and Customer Communications Management Services

Messagepoint began as a CCM integrator and today, our team continues to support our customers with our expertise in the space and a deep understanding of their business processes and requirements. Today, we provide a range of services to support our customers in their use of our solution including:

Professional
Services

Managed
Services

Training

Support

Professional Services

Messagepoint provides expert, responsive and flexible professional services to meet all your needs relating to customer communications management. Whether you just want help getting Messagepoint up and running with your first touchpoint or need help with integrations to key business systems, we are here to help. Highlights of key services include:

Content strategy and communications designs that optimize the customer experience
Messagepoint design, development and implementation services
Document Composition expertise to develop and maintain your applications in OpenText Exstream, Quadient Inspire and other technologies
Content rationalization to help with reducing document types and content to reduce maintenance to your document libraries
Data transformation that feeds your communications
Integrations to key business platforms

Managed Services

With our Managed Services offering, Messagepoint resources become an extension of your team and take on the CCM admin and content management activities you need help with or want to hand off.

You have the power to choose how involved you want your team, your clients and the Messagepoint team in your CCM content changes. On your behalf, we’ll cost-effectively harness the power of Messagepoint and other CCM products you already own to ensure your communications are just as you want them.

Training

Our training is focused on ensuring that you get the most out of Messagepoint. Whether it’s the end users that are involved with content authoring or those administering the system, let us show you the ropes.

Support

Messagepoint Premium Support augments your development and support team by providing extended support for your in-production, registered applications.

Through our Premium Support program, you select only the services you need and decide how much support you require. You don’t have to commit to a fixed number of hours; just select a target number of hours and then use them as required.