With us, top-tier service is always standard issue.

At Messagepoint, we recognize that every business has unique needs. Our flexible service offerings ensure you receive the support you need. Whether you want us to work alongside your internal teams, a trusted third party, or provide a fully managed service, we are here to help.

Messagepoint Professional Services

Messagepoint provides expert, responsive, and flexible professional services to meet all your needs relating to customer communications management. Whether you’re just getting started with Messagepoint, or want to bring us in for a one-off project, our team is ready to help.

We offer a diverse set of services which can include helping you setup your touchpoints, managing and optimizing your content, or configuring integrations to key business systems. Simply tell us what you need, and our dedicated team will be there to support you, ensuring your project’s success every step of the way.

Third-Party Integrator

Messagepoint collaborates with a network of third-party integrators and partners who offer specialized expertise and possess a deep understanding of Messagepoint. This gives you with the opportunity to work with a trusted third party who you already have a relationship with and understands your CCM ecosystem.  

Messagepoint Managed Service

With our flexible Managed Service offering, Messagepoint resources become an extension of your team and take on the CCM admin and content management activities you need help with or want to hand off. You can choose how involved your team, your clients, and the Messagepoint team are in the process. On your behalf, we’ll cost-effectively harness the power of Messagepoint and any other applications in your CCM ecosystem to ensure your communications are just as you want them.

Training & Support

Our training is focused on ensuring that you get the most out of Messagepoint. All new Messagepoint customers receive hands-on, role-specific training courses for each solution they have purchased, but we also offer customized training services tailored to meet your specific needs.

Messagepoint also offers a Premium Support package which augments your development and support team by providing extended support for your in-production, registered applications. Through our Premium Support program you don’t have to commit to a fixed number of hours, just select a target number and then use them as required.