Messagepoint Connected: Omni-Channel Customer Communications

Messagepoint Connected - Interactive Customer Communications

Empower your front-office teams.

Messagepoint Connected enables your sales, customer service representatives, agents and partners to quickly and easily respond to customers with the approved print and digital communications managed in Messagepoint.

Messagepoint Connected - Personalizing an interactive customer communication

Elevate the customer experience through personalization.

By sending communications with images, offers and messages that target specific customer demographics, needs and interests or adding personalized notes through a controlled editing experience, your teams can truly fulfill that one-to-one experience that reduces customer turnover and enables upselling and cross-selling, generating more revenue for your organization.

Messagepoint Connected - Interactive customer communications, ordering a document

Send communications how your customers want to receive them.

Ensure that you send communications through the channels preferred by your customers. With omni-channel communication support, Messagepoint Connected can deliver messages directly via email, SMS and print channels.

Messagepoint Connected - approval workflow

Control on-demand or batch jobs with custom workflows.

Whether your team needs to send one-off correspondence on-demand or generate a high-volume batch job, they can easily request and send personalized, error-free, on-brand and compliant correspondence and materials. Configurable workflows are available so you can require approvals where needed.

Ensure regulatory compliance and accurate communications.

By equipping teams with Messagepoint Connected, you can reduce risk by ensuring only approved documents and correspondence are sent out. Messagepoint’s intelligent content management capabilities make it easy to ensure that documents contain the latest, correct legal language so that you’re never out of compliance.

Messagepoint Connected - Real time touchpoint proofing

Proof in real-time.

Your teams can generate on-demand proofs, data-driven tests and full production simulations so they’re always confident the message being sent looks exactly as it should.

Messagepoint Connected - Salesforce touchpoint ordering screen

Work from your customer management systems.

Using our integration to Salesforce Sales Cloud or by integrating to another customer management system using our Portal Integration Kit, your teams can kick off their communication request from portals they’re already working in. Messagepoint Connected leverages the data from these systems to drive personalization and ensure your customer data stays exactly where you want it.

Messagepoint Connected - Salesforce tracking

Track your customer communications.

Messagepoint Connected logs orders and enables you to see all requests in your customer management portal, like Salesforce, so you know what communications were requested and when.