Optimize customer experiences by empowering front-office teams with omni-channel customer communications that are managed in Messagepoint.
Delivering optimal customer experiences today relies on equipping your front-office teams with the tools they need to respond to customers with the right information, at the right time.
Messagepoint Connected enables your sales, customer service representatives, agents and partners to quickly and easily respond to customers with the approved print and digital communications managed in Messagepoint.
By leveraging documents and communications created and managed within the Messagepoint content hub, your teams can always rest assured that they are sending the right communication to your customers.
By sending targeted communications your teams can truly fulfill that one-to-one experience that reduces customer turnover and enables upselling and cross-selling that in turn generates more revenue for your organization. Communications can be sent with personalized images, offers, notes and messages based on specific customer demographics, needs and interest, pre-set in a controlled editing experience.
Your teams update communications with a WYSIWYG like experience in real-time to accelerate the editing process. Final proofs can be generated on-demand, along with data-driven tests and full production simulations so you’re always confident the message being sent looks exactly as it should.
Using our integration to Salesforce Sales Cloud or by integrating to another customer management system using our Portal Integration Kit, your teams can kick off their communication request from portals they’re already working in. Messagepoint Connected leverages the data from these systems to drive personalization and ensure your customer data stays exactly where you want it.
Messagepoint’s new Assisted Authoring capabilities enable you to create better, more consistent and compliant content. Powered by the Messagepoint Advanced Rationalization and Content Intelligence Engine, MARCIE, these capabilities:
• Identify duplicate and similar content that already exists so you can reuse what’s already there for increased consistency and efficiency
• Identify the sentiment of your messages so that you can evoke the right emotions from your customers to positively and consistently impact the customer experience across all channels
• Identify the reading comprehension level of every message using Flesch and Flesch-Kincaid scoring to ensure communications are in compliance
• Identify violations of the guidelines established in your customizable brand profile
Ensure that you send communications through the channels preferred by your customers. With
omni-channel communication support, Messagepoint Connected can deliver messages directly via digital and print channels.
Whether your team needs to send one-off correspondence on-demand or generate a high-volume batch job, they can easily request and send personalized, error-free, on-brand and compliant correspondence and materials. Configurable workflows are available so you can add required approvals where needed.
By equipping teams with Messagepoint Connected, you can reduce risk by ensuring only approved documents and correspondence are sent out. Messagepoint’s intelligent content management capabilities make it easy to ensure that documents contain the latest, correct legal language so that you’re never out of compliance.
Messagepoint Connected logs orders and enables you to see all requests in your customer management portal, like Salesforce, so you know what communications were requested and when.
Messagepoint Connected enables your sales, customer service representatives, agents, and partners to quickly and easily respond to customers…
The 2022 IDC MarketScape for CCM positions Messagepoint as a Leader in strategy and capabilities. “Enterprise or midmarket…Read the whitepaper
Extend the power of Messagepoint to on-demand document requests and interactive content changes.Read the brochure