Complete control for communications processing, delivery, tracking, and archiving
Messagepoint ECP complements Messagepoint’s intelligent content hub by streamlining the post-composition work required to produce and deliver your communications to your customers. This high-performing and highly scalable Enterprise Communications Processing solution provides a comprehensive suite of capabilities that ensure you can securely and confidently meet SLAs and compliance requirements.
Messagepoint ECP automates the entire production and orchestration workflow, while giving you total control of the communication journey and real-time visibility into job status. Organizing your communications into optimized processing units, Messagepoint ECP prepares required outputs for all your supported channels including print, archive, email, SMS, etc.
Audit, track and control communications at the batch or individual level, so you can always be sure that the right communications go to the right customers.
Business users can review, approve, and pull individual communications or entire jobs to reduce your reliance on IT resources.
Messagepoint ECP acts as a digital fortress for your communications across all channels, ensuring auditability and providing GDPR and ISO-14641 compliance. This highly secure archiving solution enables communications to be easily accessed by approved business users without risk of destruction or alteration.
Messagepoint has been named as an overall leader of Customer Communications Management (CCM) software solutions in the Aspire…Read the article
The IDC MarketScape for CCM positions Messagepoint as a Leader in strategy and capabilities. “Messagepoint is highly focused…Read the whitepaper
Quadrant Knowledge Solutions has named Messagepoint as a leader in the SPARK Matrix for Customer Communication Management 2021.…Read the whitepaper