Complete control for communications processing, delivery, tracking, and archiving
Messagepoint ECP complements Messagepoint’s intelligent content hub by streamlining the post-composition work required to produce and deliver your communications to your customers. This high-performing and highly scalable Enterprise Communications Processing solution provides a comprehensive suite of capabilities that ensure you can securely and confidently meet SLAs and compliance requirements.
Messagepoint ECP automates the entire production and orchestration workflow, while giving you total control of the communication journey and real-time visibility into job status. Organizing your communications into optimized processing units, Messagepoint ECP prepares required outputs for all your supported channels including print, archive, email, SMS, etc.
Messagepoint ECP can be deployed in a variety of ways to meet your organization’s needs. Messagepoint ECP can be fully hosted by Messagepoint for communication processing, deployed in your cloud, or deployed in your on-premise data center.
In addition to supporting composed communications, Messagepoint provides headless CCM capabilities that enable you to leverage the same rich, data-driven content to deliver relevant, personalized, and responsive digital experiences. Messagepoint’s RESTful APIs enable your content to be shared across digital endpoints in HTML or JSON formats, giving you the flexibility you need to meet the requirements of your digital endpoints.
Messagepoint ECP supports your digital transformation journey by helping you selectively suppress printed materials and communicate with your customers via their preferred digital channel of choice.
Audit, track and control communications at the batch or individual level, so you can always be sure that the right communications go to the right customers.
Business users can review, approve, and pull individual communications or entire jobs to reduce your reliance on IT resources.
Messagepoint ECP archive ensures your customer communications are properly recorded and accessible to your customer service teams and customers. With Messagepoint ECP you can substitute customer-friendly email, SMS and push notifications for legacy printed materials, while ensuring the original is securely archived. Messagepoint ECP archive acts as a secure digital fortress for your communications across all channels, ensuring auditability and providing GDPR and ISO-14641 compliance. This highly secure archiving solution enables communications to be easily accessed by approved business users without risk of destruction or alteration, while supporting electronic presentment of your customer communications.
Messagepoint has been named as an overall leader of Customer Communications Management (CCM) software solutions in the Aspire…Read the article
The IDC MarketScape for CCM positions Messagepoint as a Leader in strategy and capabilities. “Messagepoint is highly focused…Read the whitepaper
Quadrant Knowledge Solutions has named Messagepoint as a leader in the SPARK Matrix for Customer Communication Management 2021.…Read the whitepaper