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Messagepoint ECP

Complete control for communications processing, delivery, and tracking.

Monitor screen showing a status overview dashboard Monitor screen showing a status overview dashboard

Produce, orchestrate, and track communications across channels

Messagepoint ECP is a high-performing and highly scalable communications processing solution which provides full visibility and control over the customer communications supply chain. ECP complements Messagepoint’s intelligent content hub by giving operations teams the ability to perform valuable post-composition work, optimize print manufacturing runs, and manage jobs in production to maximize efficiency.

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Get complete control of production

Empower operations teams to manage the entire production and orchestration workflow for all supported customer communication channels including print, archive, email and SMS without having to rely on IT. Intelligently merge jobs to optimize manufacturing efficiency and perform ad-hoc pulls of individual communications or entire jobs.

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Hold and household to reduce print & postage costs

Leverage Messagepoint ECP to combine communications destined for the same address into the same envelope, and intelligently hold documents to maximize the number mailed at one time – all while respecting compliance requirements.

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Orchestrate seamless cross-channel experiences

Coordinate customer communications across channels so that customer experiences involving multiple channels can be successfully orchestrated, such as notifying clients by SMS or email when their communications have been posted to an online web portal.

Disaster recovery

Seamless Disaster Recovery

Eliminate dependency on specific print service providers, either third party or in-house, and reroute print jobs from one facility to another in the event of a service outage.

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Suppress print and move clients to digital

Messagepoint ECP helps you manage the process of transitioning customers to digital communications by selectively suppressing printed materials and converting print-ready files into digital formats.

Our cloud, your cloud, or on-premise

Messagepoint ECP can be deployed in a variety of ways to meet your organization’s needs. Messagepoint ECP can be fully hosted by Messagepoint for communication processing, deployed in your cloud, or deployed in your on-premise data center.

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Create a detailed audit trail

Audit, track and control communications at the batch or individual level to show the chain of custody for every communication and ensure that the right communications go to the right customers.

Archive With Confidence@2x

Archive with confidence

Messagepoint ECP Messagepoint ECP can work with your existing archive to ensure communications are properly recorded and accessible to your customer service teams and customers.

Let us prove it to you.

Messagepoint can solve your most complex communications problems. Sound too good to be true? You owe it to yourself to investigate further.

Intrigued, but not ready to meet?
Check out our resources for more insights.

Featured resources

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2021 Aspire Leaderboard
Articles

2021 Aspire CCM Leaderboard

Messagepoint has been named as an overall leader of Customer Communications Management (CCM) software solutions in the Aspire…

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IDC Leaderboard
eBooks & Whitepapers

Messagepoint is named a leader in the IDC MarketScape for CCM

The IDC MarketScape for CCM positions Messagepoint as a Leader in strategy and capabilities.  “Messagepoint is highly focused…

Read the whitepaper
Spark Matrix diagram
eBooks & Whitepapers

Messagepoint named a leader in the SPARK Matrix for Customer Communication Management 2021

Quadrant Knowledge Solutions has named Messagepoint as a leader in the SPARK Matrix for Customer Communication Management 2021.…

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