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Messagepoint ECP

Complete control for communications processing, delivery, and tracking.

Monitor screen showing a status overview dashboard Monitor screen showing a status overview dashboard

Produce, orchestrate, and deliver communications across channels

Messagepoint ECP complements Messagepoint’s intelligent content hub by streamlining the post-composition work required to produce and deliver your communications to your customers. This high-performing and highly scalable Enterprise Communications Processing solution provides a comprehensive suite of capabilities that ensure you can securely and confidently meet SLAs and compliance requirements.


Get complete control of production

Messagepoint ECP automates the entire production and orchestration workflow, while giving you total control of the communication journey and real-time visibility into job status. Organizing your communications into optimized processing units, Messagepoint ECP prepares required outputs for all your supported channels including print, archive, email, SMS, etc.

Our cloud, your cloud, or even on-premise

Messagepoint ECP can be deployed in a variety of ways to meet your organization’s needs. Messagepoint ECP can be fully hosted by Messagepoint for communication processing, deployed in your cloud, or deployed in your on-premise data center.

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Deliver better digital experiences with headless CCM

In addition to supporting composed communications, Messagepoint provides headless CCM capabilities that enable you to leverage the same rich, data-driven content to deliver relevant, personalized, and responsive digital experiences. Messagepoint’s RESTful APIs enable your content to be shared across digital endpoints in HTML or JSON formats, giving you the flexibility you need to meet the requirements of your digital endpoints.

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Suppress print and move clients to digital

Messagepoint ECP supports your digital transformation journey by helping you selectively suppress printed materials and communicate with your customers via their preferred digital channel of choice.


Create a detailed audit trail

Audit, track and control communications at the batch or individual level, so you can always be sure that the right communications go to the right customers.


Empower your business users

Business users can review, approve, and pull individual communications or entire jobs to reduce your reliance on IT resources.

Archive With Confidence@2x

Archive with confidence

Messagepoint ECP can work with your existing archive to ensure communications are properly recorded and accessible to your customer service teams and customers.

Let us prove it to you.

Messagepoint can solve your most complex communications problems. Sound too good to be true? You owe it to yourself to investigate further.

Intrigued, but not ready to meet?
Check out our resources for more insights.

Featured resources

2021 Aspire Leaderboard

2021 Aspire CCM Leaderboard

Messagepoint has been named as an overall leader of Customer Communications Management (CCM) software solutions in the Aspire…

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IDC Leaderboard
eBooks & Whitepapers

Messagepoint is named a leader in the IDC MarketScape for CCM

The IDC MarketScape for CCM positions Messagepoint as a Leader in strategy and capabilities.  “Messagepoint is highly focused…

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Spark Matrix diagram
eBooks & Whitepapers

Messagepoint named a leader in the SPARK Matrix for Customer Communication Management 2021

Quadrant Knowledge Solutions has named Messagepoint as a leader in the SPARK Matrix for Customer Communication Management 2021.…

Read the whitepaper

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