Cleaning up and optimizing customer correspondence inventories is on the to-do list of many organizations in regulated industries in which these communications have long been a mandated element of the customer experience. The drivers of these programs can bring substantial benefits including increasing the effciency of content operations, migrating to digital channels, and optimizing the customer experience. That said, when teams are faced with auditing and reviewing thousands of traditional letters and emails, these programs often get shelved before they even get off the ground.
Artificial Intelligence, Machine Learning, and Natural Language Processing to simplifies the modernization process by making it easy to get your content o of legacy systems and into a centralized repository where it can be analyzed, consolidated, optimized and ultimately, migrated to your new environment.
Rationalizer streamlines the process of correspondence modernization leveraging the AI-powered Messagepoint Advanced Rationalization and Content Intelligence Engine.
Patrick Kehoe, EVP of Product Management at Messagepoint, and Duwaine Thomas, Executive Consultant at Newbold Advisors, were recently…Read the Article
For years, businesses have wanted to reduce the amount of printed mail sent to their customers, for both…Read the Article
In our previous article, we outlined what we mean by hyper-personalization and its importance in customer communications. The…Read the Article