Request a Demo

Interested in seeing a demo?

Fill out the following information (please ensure you provide some detail on the problem you are looking to solve or the Messagepoint product you are interested in).

Hand pointing at an ipad displaying a chart
News

Messagepoint Named a Leader in IDC MarketScape: Worldwide Cloud Customer Communications Management 2022 Vendor Assessment

BY Ed Worsfold

TORONTO, June 6, 2022 Messagepoint announced today it has been named a Leader in the IDC MarketScape: Worldwide Customer Communications Management (CCM) 2022 Vendor Assessment (DOC #US48167722, June 2022). Vendor assessments involved customer interviews and a comprehensive survey to ensure vendor offerings qualified both from a capability and a strategy perspective.

“Enterprise or mid-market organizations in the financial services, insurance or healthcare spaces, seeking a SaaS CCM solution for modernizing communication services or augmenting their existing CCM application within the business, should consider Messagepoint,” said Marci Maddox, research director, digital experience strategies at IDC and author of the report. Maddox also offered, “Forward-thinking organizations that embrace AI-enabled tools for content optimization may realize benefits with Messagepoint not typically associated with CCM solutions.”

“We are honored to be recognized once again as a Leader in the IDC MarketScape for CCM,” said Steve Biancaniello, CEO of Messagepoint. “While CCM is considered a mature market space, customer demands for highly personalized digital experiences that are tailored to modern digital endpoints are changing the landscape significantly. Messagepoint’s success in this space has been driven by our ability to innovate in order to support our customers in their journey to provide better customer experiences overall. We continue this innovation with our unique approach to content management, headless CCM solutions and an API strategy that supports the kind of dynamic digital experiences that customers want.”

 

To access an excerpt of the IDC Marketscape – click here

You might also like...

MORE RESOURCES
chatbot AI Artificial Intelligence digital concept
Articles

How AI can help Building Societies meet Consumer Duty plain language standards

Building Societies rightly pride themselves on member experience and service quality. Yet many mortgage administration teams still struggle…

Read the Article
Dario D'Urso from Covius - Customer Story
Resources

Video Customer Story – How Messagepoint enabled Covius to maximize speed, efficiency, and accuracy in mortgage communications

Background For over 25 years, Covius has been a trusted provider of technology, insights, and solutions to financial…

Read the customer story
Senior Couple Studying Financial Document At Home
Articles

Modernizing Medicare Advantage Translations: How AI Streamlines Compliance for Health Payers

For healthcare payers offering Medicare Advantage and Dual Special Needs Plans (D-SNPs), the translation of member-facing materials is…

Read the Article
MORE RESOURCES

Request More Information

Interested in learning more about Messagepoint?  Let us know how we can help.