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Resources by Patrick Kehoe

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Articles
Mortgage Servicing

Why Servicing Communications Modernization is Essential to Improving Borrower Experience

November 17, 2025
Articles
Healthcare

Rethinking the Member Experience: Why Modernizing Health Plan Communications Is Long Overdue

November 14, 2025
Medicare Materials
Articles
Mortgage Servicing

Using AI to Scale Translation of Member Communications

October 29, 2025
Articles
Mortgage Servicing

Why AI is the key to breaking down CCM Modernization barriers

October 9, 2025
Customer Communication Management
Articles
Healthcare

Modernizing Medicare Advantage Translations: How AI Streamlines Compliance for Health Payers

September 8, 2025
Medicare Materials
Articles
Government & Public Sector

Using Generative AI to Strengthen Access to Public Services Through Clearer Client Communications

September 4, 2025
Articles
Government & Public Sector

How to Meet the DOJ’s AI Translation Mandate with Speed, Accuracy, and Control

September 4, 2025
Articles

Using AI to automate plain language optimization of member communications

July 29, 2025
Articles
Financial Services

Centralizing Control of Customer Communications Drives Consistent Experiences Across Channels

July 17, 2025