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Resources by Patrick Kehoe

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Articles
Insurance

Best practices for moving insurance customer communications into the digital-first era

June 19, 2025
Articles

How AI is Shaping the Future of Customer Communication Translation

June 19, 2025
Articles
Financial Services

Using AI to Optimize Sentiment in Regulated Member Communications

May 12, 2025
Articles
Healthcare

How AI Can Accelerate and Ensure Accuracy when Translating Medicare Advantage Materials

April 15, 2025
Articles
Mortgage Servicing

Meeting Today’s Change Management Demands

April 8, 2025
Articles
Mortgage Servicing

The Case for Clarity: Why Mortgage Servicers Should Embrace Plain Language

February 21, 2025
Articles
Insurance

5 Essential Capabilities for Modernizing Customer Communications

January 8, 2025
Articles
Insurance

Solving the Problem of Translation with AI in a Supporting Role

July 17, 2024
Articles
Insurance

The Plain Language Imperative: Leveraging Generative AI for Life Insurance Customer Communications

June 3, 2024