Articles by Chris Miller Messagepoint

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Last time, I introduced the idea of employing a software as a service (SaaS) customer communications management (CCM)...

Well, the first release of Messagepoint.com for 2016 is officially in customers’ hands. Even though it’s become rather…

It’s been a year now since Messagepoint has been in the cloud. Although just one year young in…

Last week, we launched the newest version of Messagepoint.com, and we’re pretty excited. As with prior releases, our…

When you create a software solution for enterprise customers to deal with their customer communications challenges, it’s sometimes…

One could argue that the vast majority of customer touchpoints today are already unique variations. Think of the…

If you’ve ever been involved in the creation of any customer communication touchpoints, you know that the…

This blog is the fifth part of an ongoing series called “Introducing Customer Touchpoint Messaging 2.0” explaining how…

I think it’s clear to most marketers that there is a need to change the conversation with customers…

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