Customer experience has long been a core strength for Building Societies and a key differentiator that sets them apart from other mortgage lenders. Yet while high-street banks and fintech challengers are investing heavily in next-generation technology for customer communications, Building Societies still rely on outdated systems, manual processes, and third-party print service providers to manage their communications.
Discover the best practices for modernising mortgage communications and get started today.
For many large, regulated organizations, customer communications management (CCM) systems have quietly become one of the most expensive…
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Building Societies rightly pride themselves on member experience and service quality. Yet many mortgage administration teams still struggle…
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Background For over 25 years, Covius has been a trusted provider of technology, insights, and solutions to financial…
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