Customer Communications Management professionals like you need to manage customer messages for a multitude of printed communications like statements, letters, welcome kits, as well as messages across digital channels such as email web, SMS and more. Managing these cross-channel communications can a real adventure.
Read this eBook to learn how to navigate the customer communications jungle.
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Member satisfaction with health plans is falling across both Commercial and Medicare Advantage segments, and the gap between…
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J.D. Power’s 2025 U.S. Mortgage Servicer Satisfaction Study reveals a widening gap in borrower satisfaction between mortgage origination…
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