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Messagepoint Named a 2018 ‘Hot CX Company’

BY Ed Worsfold

DOCUMENT Strategy recognizes Messagepoint for its leadership in delivering digital transformation strategies for customer communications


Messagepoint has been named one of DOCUMENT Strategy’s “2018 Hot Companies in Customer Experience.”

The 2018 customer experience edition of DOCUMENT Strategy magazine highlights the critical role that solid customer communications play in customer experience strategies, and recognizes Messagepoint as an innovator in driving customer-centric digital transformation initiatives inside many of today’s largest organizations. The list includes companies offering best-in-class solutions for customer experience management.

“Critical to optimizing the customer experience today is the ability to deliver timely, highly personalized, and relevant communications through the channel of the customers choosing. This is best achieved by putting business users in direct control of the content and messages sent to customers—something which Messagepoint is uniquely, purpose-built to enable,” stated Steve Biancaniello, CEO of Messagepoint.

Messagepoint is a powerful hybrid-cloud CCM platform, allowing business users to quickly create, test and approve content and communications for digital and print channels—without requiring IT involvement.

“Our innovative software is used by leading enterprises, enabling them to modernize customer communications and achieve their omnichannel and transformational goals,” continued Biancaniello.

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