Complete control for communications processing, delivery, and tracking.
Messagepoint ECP is a high-performing and highly scalable enterprise communications processing solution that provides full visibility and control over the customer communications supply chain. ECP complements Messagepoint’s intelligent content hub by giving operations teams the ability to perform valuable post-composition work, optimize print manufacturing runs, and manage jobs in production to maximize efficiency.
Empower operations teams to manage the entire production and orchestration workflow for all supported customer communication channels including print, archive, email and SMS without having to rely on IT. Intelligently merge jobs to optimize manufacturing efficiency and perform ad-hoc pulls of individual communications or entire jobs.
Leverage Messagepoint ECP to combine communications destined for the same address into the same envelope, and intelligently hold documents to maximize the number mailed at one time – all while respecting compliance requirements.
Coordinate customer communications across channels so that customer experiences involving multiple channels can be successfully orchestrated, such as notifying clients by SMS or email when their communications have been posted to an online web portal.
Eliminate dependency on specific print service providers, either third party or in-house, and reroute print jobs from one facility to another in the event of a service outage.
Messagepoint ECP helps you manage the process of transitioning customers to digital communications by selectively suppressing printed materials and converting print-ready files into digital formats.
Messagepoint ECP can be deployed in a variety of ways to meet your organization’s needs. Messagepoint ECP can be fully hosted by Messagepoint for communication processing, deployed in your cloud, or deployed in your on-premise data center.
Audit, track and control communications at the batch or individual level to show the chain of custody for every communication and ensure that the right communications go to the right customers.
Messagepoint ECP can work with your existing archive to ensure communications are properly recorded and accessible to your customer service teams and customers.
Messagepoint ECP seamlessly integrates with existing enterprise systems including CCM and print service platforms through secure APIs and data connectors. This ensures smooth data exchange and centralized visibility across all customer touchpoints—without requiring complex reengineering of legacy systems.
Yes. Messagepoint ECP can automatically hold or release jobs based on pre-configured compliance windows, ensuring communications are delivered within mandated timeframes. When timing is flexible, ECP applies intelligent holding and householding, combining mailings to reduce print and mailing costs.
Messagepoint can solve your most complex communications problems. Sound too good to be true? You owe it to yourself to investigate further.
Intrigued, but not ready to meet?
Messagepoint has been named a Leader in the IDC MarketScape: Worldwide Intelligent Customer Communications Management 2024 Vendor Assessment.…
Read the whitepaper
Quadrant Knowledge Solutions has recognized Messagepoint as an overall technology leader in the 2024 SPARK Matrix for Customer…
Read the whitepaper
