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Articles

The Healthcare Touchpoint Exchange for Medicare Version 4.0 Gives Medicare Advantage Organizations the Freedom to Scale

BY Ed Worsfold

TORONTO, January 15, 2020

Messagepoint Inc. announced the availability of version 4.0 of the Healthcare Touchpoint Exchange, a SaaS solution for Medicare Advantage Organizations (MAOs) that automates much of the document creation and annual update process for Annual Notice of Change (ANOC), Evidence of Coverage (EOC) and Summary of Benefits (SB) documents. Major enhancements include a new guided process for entering key information into Medicare marketing materials and a new QA process that enables a more effective review process. These new capabilities reduce the manual effort required to manage these documents, freeing up significant time during the annual update process to allow MAOs to expand their product offerings and capture more market share.

“For most Medicare Advantage Organizations, managing updates to Medicare documents is a slow, manual, stressful and error-prone process, making it difficult to complete updates on time, on budget, and free of errors. It is often cited as the primary barrier to expansion,” said Steve Biancaniello, CEO of Messagepoint. “The Healthcare Touchpoint Exchange represents a transformational solution for organizations by enabling them to tackle this annual challenge in a more intelligent, automated way. We are excited to deliver a more guided experience to customers to make it even easier to generate 508 compliant plan materials quickly and accurately, reducing the risk of missed deadlines and fines.”

The Centers for Medicare & Medicaid Services (CMS) updates Medicare model documents on an annual basis and all MAOs are required by law to reflect these changes in their complex ANOC, EOC and SB documents. Typically, MAOs address this issue by employing human resources to manually create documents and edit plan information. With the Healthcare Touchpoint Exchange, these documents are automatically updated to streamline this time consuming, challenging task. The solution provides a simple, guided way for organizations to leverage the Plan Benefit Package (PBP) database to update a plan’s benefit information across ANOC, EOC and SB documents.

Messagepoint also eliminates the need to make the annual CMS changes manually as updates are synched into a customer’s applicable plans. Any other required updates can be made dynamically across a single plan or a series of plans to ensure accuracy and alignment with both the CMS models and the PBP database. Messagepoint’s new QA process automates the tracking and reporting of all stakeholder activities, enabling side-by-side comparisons version over version so users can clearly see where changes have been made.

The Healthcare Touchpoint Exchange version 4.0 is now available for the upcoming CMS plan year.

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