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Resources by Pam Mugford

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News

Messagepoint Named a Leader in the 2026 IDC MarketScape for Intelligent Customer Communication Management

September 22, 2026
Articles

How to Modernize CCM Without Giving Up Control of Customer Data

September 10, 2026
News

Messagepoint Acquires Sefas

March 4, 2026
News
Healthcare

Messagepoint Announces MARCIE_Assure_™ an AI-Powered Quality Assurance Solution for Medicare Advantage Documents

February 18, 2026
Articles
Mortgage Servicing

How AI can help Building Societies meet Consumer Duty plain language standards

October 2, 2025
Articles
Financial Services

Sentiment analysis and understanding how to deliver bad news

September 15, 2023
Articles
Mortgage Servicing

How Enterprise Communications Processing can help transition customer communications from print to digital

September 15, 2022
Articles

Hyper-Personalization: Why Companies Aren’t Doing it, and How to Get There

September 15, 2022
Articles

The Importance of Hyper-Personalization in Customer Communications

September 13, 2022