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Resources by Matthew Jinks

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Customer Stories
Mortgage Servicing

Customer Story - How Messagepoint enabled Covius to maximize speed, efficiency, and accuracy in mortgage communications

September 29, 2025
Articles
Mortgage Servicing

The Role of CCM Software in Mortgage Servicing Operations

July 2, 2025
Customer Communication Management
Articles

Messagepoint Named a Leader in AI & CCM by Top Analysts and Award Programs

May 6, 2025
Customer Communication Management
Interactive Communications
Content Migration & Optimization
Articles
Mortgage Servicing

Top 3 ways AI helps mortgage servicers combat the high cost of borrower communications

October 23, 2024
News
Healthcare

Messagepoint enables Medicare Advantage Organizations to turn around CMS late memo changes across hundreds of plans in hours

August 29, 2024
Articles
Insurance

8 Must-Haves for Life Insurers When Modernizing Correspondence Systems

July 26, 2024
Articles
Mortgage Servicing

Making Mortgage Borrower Communications Easier to Understand by using Generative AI

July 26, 2024
Articles
Government & Public Sector

AI Translation - How to transform your CCM process

January 17, 2024
Customer Communication Management
Articles
Government & Public Sector

Making customer communications clear with plain language and generative AI

December 15, 2023