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Originally published in ITA Pro As Capgemini’s Mahendra Nambiar noted in ITA Pro’s August 2017 e-magazine, the growing…
Originally published in ABA Bank Marketing Improving the customer experience (CX) has been the driving force in bank marketing…
Originally published in Carrier Management News about ever-increasing dollars of InsurTech funding can’t help but drive property/casualty insurers…
Originally published in Document Strategy In my last article, on “Where Is the Power of Clear Communications” I…
Many organizations in the historically print-centric insurance industry are finding themselves amid a digital communication transformation. If yours...
Recent research by Forrester examined the impact that clear communications had on customer experience (CX) scores for organizations...
Improving the customer experience (CX) has been the driving force in bank marketing for many years now.
In framing one of the key issues during Bill Clinton’s 1992 presidential bid, campaign strategist James Carville famously...
KPMG recently completed a survey of U.S. CEOs that yielded a number of interesting findings. Among them was…
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