Articles by Patrick Kehoe Messagepoint

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Watch this webinar replay and learn how organizations can modernize borrower communications processes to accelerate authoring cycles, streamline…

Over the past 18 months, COVID-19 has impacted almost everything we do, from avoiding in-person banking and shopping…

For all the changes we have had to make recently, I am suggesting one more. It is time…

Approximately two decades ago, document professionals began to look at routine documents, such as monthly invoices or statements,…

In October, McKinsey published a report that shared how COVID-19 has pushed companies over the technological tipping point,…

Responsiveness to each customer’s individual needs has always been the key to a satisfactory customer experience (CX). Today,…

In the broadest sense, “digital transformation” means moving your business operations from manual processing to digital processing or…

With customer communications being a key lifeline of your business, an automated, modern CCM system can be critical…

During times of crisis, communication is critical to assure people you are concerned with their wellbeing and remain…

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