Articles by Patrick Kehoe Messagepoint

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In October, McKinsey published a report that shared how COVID-19 has pushed companies over the technological tipping point,…

Responsiveness to each customer’s individual needs has always been the key to a satisfactory customer experience (CX). Today,…

In the broadest sense, “digital transformation” means moving your business operations from manual processing to digital processing or…

With customer communications being a key lifeline of your business, an automated, modern CCM system can be critical…

During times of crisis, communication is critical to assure people you are concerned with their wellbeing and remain…

Changing regulations are an ever-increasing challenge for financial services organizations. In fact, regulatory changes are now happening at…

Each time a financial services company offers a customer a product it must disclose everything from fees, interest…

Originally featured on Mortgage Professional America Communication technologies today provide fast and effective ways for mortgage institutions to…

Originally featured on Insurance Innovation Reporter (IRR) For insurers, the value of a positive customer experience in attracting…

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