Articles by Patrick Kehoe Messagepoint

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In parts 1 and 2 of this series, we explored how credit unions can leverage AI to optimize…

For many large, regulated organizations, customer communications management (CCM) systems have quietly become one of the most expensive…

For healthcare payers offering Medicare Advantage and Dual Special Needs Plans (D-SNPs), the translation of member-facing materials is…

Ensuring communications sent to state and local government agency clients are clear and understandable is crucial to ensure…

On July 14, the Department of Justice (DOJ) issued a memo calling on federal agencies to adopt artificial…

In a recent article, I discussed the value of conveying the right sentiment in member communications and how…

Trust is the foundation of every strong customer relationship, but it’s fragile. It can take years of consistent…

Picture this: A customer seamlessly signs up for your insurance policy through your sleek mobile app in under…

Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States,…

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