Articles by Patrick Kehoe Messagepoint

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Translation of member materials is an onerous burden for Medicare Advantage Organizations (MAOs). The Centers for Medicare &…

Document management teams have been dealing with the same change management issues for close to two decades. Changes…

By modernizing customer communications management systems, insurers can drive efficiency, reduce costs, and equip themselves with the agility…

Over time, the insurance landscape has evolved to accommodate a diverse array of consumers, each with unique needs…

U.S. and international regulators continue to push for the adoption of plain language and associated legislation, which is…

It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly…

In the current business landscape, those who create and manage customer communications are faced with a unique set…

Ask a twentysomething if they pay all their bills online and they’ll respond: Is there another way to…

Emerging communications buyers are driving and changing enterprise demands The push to digital experiences will continue to grow…

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