Say it so borrowers understand – Plain Language and Translation That Cut Call Volume and Improve Outcomes

Borrower confusion comes at great cost. J.D. Power’s 2025 study shows servicer satisfaction at 596/1,000—131 points below that of originators—in part, driven by unclear communications. Complex notices trigger call‑center spikes and poor borrower outcomes.

This on-demand webinar explores how to identify issues in your communications and address them with AI-assisted plain-language rewrites and translations. Learn to hit sixth–eighth-grade readability, generate Spanish variants, and optimize messaging to deflect avoidable calls and reduce complaints—cutting call‑center costs while improving borrower understanding and trust.

• Identify where complex language create call spikes and complaint risk
• Use AI to rewrite high‑impact notices to a target 6th–8th grade readability
• Automate translation with AI to meet emerging Reg X expectations
• Choose the right AI solutions
• Model ROI for plain language / translation investments

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