The AI Inflection Point in CCM: From Assistance to Governed Automation
Pre and Post Enrollment Materials
Pre and Post Enrollment Materials
Messagepoint streamlines the process of managing key member materials post enrollment. Leveraging benefit data from your bid submission and benefits charts, Messagepoint saves you time and effort by reusing content across your materials and channels. Dynamic generation of custom materials for each of your plans delivers efficiency while also ensuring a personalized, engaging member experience.
How Messagepoint can help
Accelerate document generation and updates
Messagepoint gives your users complete control over static and variable content, as well as business rules to automatically drive the right state and plan specific content. Monthly updates can be completed with a few simple mouse clicks, or automated entirely with agentic AI, to generate updated documents that contain the latest provider and pharmacy information, complete with table headers, auto-pagination, section breaks, table of contents, and index information.
Automate materials updates with agentic AI
MARCIEAssist enables business users to automate the manual work involved in updating member materials. By using natural language instructions, teams can execute supported content and rule changes faster, reducing effort while maintaining visibility and control through built-in governance, audit trails, and rollback capabilities.
Increase accuracy through enhanced QA
Built-in workflow, change and history tracking ensure that all the user updates go through an authentic review cycle. QA capabilities ensure that the directories are fully reviewed and validated.
Ensure compliance
Automatically generate 508 compliant directories in regular and large print formats for English, Spanish and other languages as required. These print and Web-ready documents can be hosted on member portals or passed to your print vendor.
Eliminate redundancy by reusing content across touchpoints
Health plan materials repeat a lot of the same information throughout the member life cycle from acquisition through renewals. Messagepoint enables you to break free from entering and maintaining content in disparate document and HTML templates and enables you to centrally store and reuse benefit information, plan data and other content across all your member materials.
Seamlessly deliver digital experiences with headless APIs
Messagepoint centrally manages content for use in both print and digital communications. This means you only have to enter a common piece of content once and you can leverage that same rich, data-driven content to deliver relevant, personalized, and responsive digital experiences.
