Many mortgage servicers and sub-servicers struggle with slow authoring, review, and change cycles as a result of not having modernized borrower communications management processes. This is especially true when teams are heavily reliant on third-party service providers and printers to manage much of the process and as a result are often left waiting inline behind bigger clients to get their work completed. As digital channels get added into the mix, the complexity only grows.
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In today’s hyper-connected world, the financial services sector faces unprecedented challenges in managing customer communications. Empowered customers now…Read the whitepaper
Customer expectations of financial services organizations such as banks, insurers, and mortgage servicers, are shifting rapidly. As customer…Read the whitepaper
Evaluating customer communications means tricky choices about the right strategies. And can AI help? One of the more…Read the Article