Many mortgage servicers and sub-servicers struggle with slow authoring, review, and change cycles as a result of not having modernized borrower communications management processes. This is especially true when teams are heavily reliant on third-party service providers and printers to manage much of the process and as a result are often left waiting inline behind bigger clients to get their work completed. As digital channels get added into the mix, the complexity only grows.
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Patrick Kehoe, EVP of Product Management at Messagepoint, and Duwaine Thomas, Executive Consultant at Newbold Advisors, were recently…Read the Article
For years, businesses have wanted to reduce the amount of printed mail sent to their customers, for both…Read the Article
In our previous article, we outlined what we mean by hyper-personalization and its importance in customer communications. The…Read the Article