Customer communications are changing.
There’s an entire generation of people who will now experience most of their purchasing, contracting, and servicing engagements with brands digitally. Yet organizations in regulated industries including financial services, insurance, and healthcare, still rely heavily on printed correspondence for important communications. This disconnect along with increasing customer demands for faster, personalized, and relevant digital responses has led many to reassess their current processes and systems for managing customer correspondence.
Download this eBook and explore the top 10 characteristics that modern correspondence management systems should have to meet customer expectations today and in the future.
How an organization manages disclosures and the communications and materials they live in has a direct impact on…Read the whitepaper
Organizations are producing more communications than ever before, from multiple departments and across multiple channels. However, those communications…Read the Article