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Top 10 Must-Have Capabilities of a Next Generation Correspondence Management System

BY Ed Worsfold

Customer communications are changing.

There’s an entire generation of people who will now experience most of their purchasing, contracting, and servicing engagements with brands digitally. Yet organizations in regulated industries including financial services, insurance, and healthcare, still rely heavily on printed correspondence for important communications. This disconnect along with increasing customer demands for faster, personalized, and relevant digital responses has led many to reassess their current processes and systems for managing customer correspondence.

Download this eBook and explore the top 10 characteristics that modern correspondence management systems should have to meet customer expectations today and in the future.

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