The CCM industry is at the dawn of a content intelligence revolution. Driven by advancements in Artificial Intelligence (AI), Machine Learning (ML), and Natural Language Processing (NLP), traditional barriers that prevent enterprises from cost-efficiently modernizing their communications are rapidly collapsing. In the second white paper in a two-part series, Aspire founder and CCM industry expert Kaspar Roos outlines his vision of how content intelligence will shape the industry in years to come
In today’s hyper-connected world, the financial services sector faces unprecedented challenges in managing customer communications. Empowered customers now…
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Customer expectations of financial services organizations such as banks, insurers, and mortgage servicers, are shifting rapidly. As customer…
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Evaluating customer communications means tricky choices about the right strategies. And can AI help? One of the more…
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