The CCM industry is at the dawn of a content intelligence revolution. Driven by advancements in Artificial Intelligence (AI), Machine Learning (ML), and Natural Language Processing (NLP), traditional barriers that prevent enterprises from cost-efficiently modernizing their communications are rapidly collapsing. In the second white paper in a two-part series, Aspire founder and CCM industry expert Kaspar Roos outlines his vision of how content intelligence will shape the industry in years to come
In today’s hyper-connected world, the financial services sector faces unprecedented challenges in managing customer communications. Empowered customers now…
Read the whitepaperCustomer expectations of financial services organizations such as banks, insurers, and mortgage servicers, are shifting rapidly. As customer…
Read the whitepaperEvaluating customer communications means tricky choices about the right strategies. And can AI help? One of the more…
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