The CCM industry is at the dawn of a content intelligence revolution. Driven by advancements in Artificial Intelligence (AI), Machine Learning (ML), and Natural Language Processing (NLP), traditional barriers that prevent enterprises from cost-efficiently modernizing their communications are rapidly collapsing. In the second white paper in a two-part series, Aspire founder and CCM industry expert Kaspar Roos outlines his vision of how content intelligence will shape the industry in years to come
In a recent article, I discussed the value of conveying the right sentiment in member communications and how…
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Each year, the Centers for Medicare & Medicaid Services (CMS) release updated model documents that Medicare Advantage Organizations…
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Trust is the foundation of every strong customer relationship, but it’s fragile. It can take years of consistent…
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