The CCM industry is at the dawn of a content intelligence revolution. Driven by advancements in Artificial Intelligence (AI), Machine Learning (ML), and Natural Language Processing (NLP), traditional barriers that prevent enterprises from cost-efficiently modernizing their communications are rapidly collapsing. In the second white paper in a two-part series, Aspire founder and CCM industry expert Kaspar Roos outlines his vision of how content intelligence will shape the industry in years to come
Toronto, ON and New York, NY, August 11, 2025 – Messagepoint, a leading customer communications management (CCM) solutions…
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Background: Increasing complexity due to growth by acquisition The Annual Enrollment Period (AEP) is a critical time when…
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In a recent article, I discussed the value of conveying the right sentiment in member communications and how…
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