In this whitepaper, sponsored by Messagepoint and produced by Aspire CCM, Founder & CEO Kaspar Roos and Senior Research Analyst Will Morgan of Aspire CCS highlight strategies for customer correspondence (claims interaction, explanation of benefits, notifications, confirmations, and account servicing) in a post-Covid-19 world. With the shift to digital and customer expectations being higher than ever before, there is a need for next-generation correspondence systems to provide customers with the best communication experience.