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white paper from Aspire
Resources

Next-Gen Correspondence – Developing More Meaningful and Profitable Relationships with Customers

BY Ed Worsfold

In this whitepaper, sponsored by Messagepoint and produced by Aspire CCM, Founder & CEO Kaspar Roos and Senior Research Analyst Will Morgan of Aspire CCS highlight strategies for customer correspondence (claims interaction, explanation of benefits, notifications, confirmations, and account servicing) in a post-Covid-19 world. With the shift to digital and customer expectations being higher than ever before, there is a need for next-generation correspondence systems to provide customers with the best communication experience.

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What Medicare Advantage Organizations need to know about the CMS data model changes for AEP 2026

Every Spring, the Centers for Medicare & Medicaid Services (CMS) releases updates to the PBP data used for…

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