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Resources

Mortgage Servicing Spotlight: Best Practices for Managing Borrower Communications

BY Patrick Kehoe

Watch this webinar replay and learn how organizations can modernize borrower communications processes to accelerate authoring cycles, streamline compliance reviews, and confidently deliver the right communication to the right borrower through their desired channel. You will learn how to:

• Shift from IT centric systems to empower business users in authoring cycles
• Move from a document centric to a modular content approach to enable content targeting
• Seamlessly manage across communications and channels from one system
• Streamline compliance processes with configurable workflows that support all your key stakeholders

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Messagepoint and KPMG Announce Strategic Alliance to Modernize Government Communications

Toronto, ON and New York, NY, August 11, 2025 – Messagepoint, a leading customer communications management (CCM) solutions…

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How a top Medicare Advantage Organization transformed document preparation across hundreds of plans with Messagepoint

Background: Increasing complexity due to growth by acquisition The Annual Enrollment Period (AEP) is a critical time when…

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Using AI to automate plain language optimization of member communications

In a recent article, I discussed the value of conveying the right sentiment in member communications and how…

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