Messagepoint is a SaaS-based Customer Communications Management (CCM) solution that enables organizations to enhance customer experiences with optimized communications.
Whether dealing with simple correspondence, marketing materials, or more complex documents, Messagepoint uniquely enables non-technical business users to efficiently create timely, relevant, compliant, and highly-personalized customer-facing communications across print and digital channels.
Background: Increasing complexity due to growth by acquisition The Annual Enrollment Period (AEP) is a critical time when…
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In a recent article, I discussed the value of conveying the right sentiment in member communications and how…
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Each year, the Centers for Medicare & Medicaid Services (CMS) release updated model documents that Medicare Advantage Organizations…
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