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Resources

Evil Genius

BY Ed Worsfold

You don’t have to be an evil genius to get control over your customer communications.  Watch the video below to see how you can get the control you need.

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Rethinking the Member Experience Why Modernizing Health Plan Communications Is Long Overdue
Articles

Rethinking the Member Experience: Why Modernizing Health Plan Communications Is Long Overdue

Member satisfaction with health plans is falling across both Commercial and Medicare Advantage segments, and the gap between…

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Three Ways Servicers Can Move the Needle on Borrower Experience 2
Articles

Three Ways Servicers Can Move the Needle on Borrower Experience

J.D. Power’s 2025 U.S. Mortgage Servicer Satisfaction Study reveals a widening gap in borrower satisfaction between mortgage origination…

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Mortgage Servicing

Say it so borrowers understand – Plain Language and Translation That Cut Call Volume and Improve Outcomes

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