Messagepoint Communications Cloud
Giving you intelligent control over your content so you can deliver optimized, personalized, and compliant customer communications across any channel.
Messagepoint ECP
Complete control for communications processing, delivery, and tracking
Produce, orchestrate, and track communications across channels
Messagepoint ECP is a high-performing and highly scalable enterprise communications processing solution that provides full visibility and control over the customer communications supply chain. ECP complements Messagepoint’s intelligent content hub by giving operations teams the ability to perform valuable post-composition work, optimize print manufacturing runs, and manage jobs in production to maximize efficiency.
Get complete control of production
Empower operations teams to manage the entire production and orchestration workflow for all supported customer communication channels including print, archive, email and SMS without having to rely on IT. Intelligently merge jobs to optimize manufacturing efficiency and perform ad-hoc pulls of individual communications or entire jobs.
Hold and household to reduce print & postage costs
Leverage Messagepoint ECP to combine communications destined for the same address into the same envelope, and intelligently hold documents to maximize the number mailed at one time – all while respecting compliance requirements.
Orchestrate seamless cross-channel experiences
Coordinate customer communications across channels so that customer experiences involving multiple channels can be successfully orchestrated, such as notifying clients by SMS or email when their communications have been posted to an online web portal.
Seamless Disaster Recovery
Eliminate dependency on specific print service providers, either third party or in-house, and reroute print jobs from one facility to another in the event of a service outage.
Suppress print and move clients to digital
Messagepoint ECP helps you manage the process of transitioning customers to digital communications by selectively suppressing printed materials and converting print-ready files into digital formats.
Our cloud, your cloud, or on-premise
Messagepoint ECP can be deployed in a variety of ways to meet your organization’s needs. Messagepoint ECP can be fully hosted by Messagepoint for communication processing, deployed in your cloud, or deployed in your on-premise data center.
Create a detailed audit trail
Audit, track and control communications at the batch or individual level to show the chain of custody for every communication and ensure that the right communications go to the right customers.
Archive with confidence
Messagepoint ECP can work with your existing archive to ensure communications are properly recorded and accessible to your customer service teams and customers.
Frequently asked questions
How is the Messagepoint Communications Cloud different from other CCM platforms?
What kinds of communications can be managed in the Messagepoint Communications Cloud?
What channels does Messagepoint support?
How does Messagepoint’s agentic AI accelerate the work of CCM?
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