Creating, updating and managing personalized, regulated customer communications has traditionally been a complex undertaking, heavily reliant on manual, time-consuming processes that slow change, increase risk, and require specialized expertise.

A new era of AI is changing that.

For the first time, organizations can move from manually executing CCM work to intelligently orchestrating it.

Join Messagepoint for an exclusive discussion with Kaspar Roos, CCM expert and CEO of Aspire, on the rise of agentic AI in customer communications management and the introduction of MARCIEAssist™, Messagepoint’s groundbreaking new AI capability designed to automate the work of CCM.

Unlike traditional AI assistants that simply provide recommendations, agentic AI can understand intent, plan tasks, and execute work on behalf of users while keeping them fully in control. During this discussion, attendees will learn what agentic AI is and how it is poised to transform the CCM landscape. The discussion will cover:

• What agentic AI is and how it plays a critical role in the evolution of CCM
• What true agentic AI architecture really entails
• How MARCIEAssist automates key communications management tasks
• The role of AI-driven insights and guidance in accelerating work and reducing complexity
• What the future of AI-powered customer communications management looks like