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Document compliance can be a nightmare for organizations in regulated industries operating in multi-state or global markets. The…

A recent “U.S. CEO Outlook” survey by KPMG had a number of interesting and noteworthy findings. Chief among…

Technology continues to improve our day-to-day lives in sometimes subtle, but very transformative ways. Take developments in automobile…

From personalization to multichannel to what today is omni-channel, we have been talking for many years about the…

I recently read an article in an Advertising Age opinion piece written by Bank of America marketing executive,…

A few weeks before HP Engage, my leadership team and I met for several days of strategic planning…

It’s hard to believe that it was over four years ago when President Obama finally signed the Patient…

This blog is the fourth part of an ongoing series called “Introducing Customer Touchpoint Messaging 2.0” explaining how…

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