Articles by Patrick Kehoe Messagepoint

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Whether we like it or not, we live in an omnichannel world. What is good about that, is…

At a time when all eyes are on rising interest rates, modernizing servicing communications processes might seem like…

While communication is paramount, it is even more important to serve up communications and information in ways that…

Many mortgage servicers and sub-servicers struggle with slow authoring, review, and change cycles as a result of not…

Customers today expect us to know them and communicate accordingly. Too often, attempts at personalization fall short, going…

Watch this webinar replay and learn how organizations can modernize borrower communications processes to accelerate authoring cycles, streamline…

Over the past 18 months, COVID-19 has impacted almost everything we do, from avoiding in-person banking and shopping…

For all the changes we have had to make recently, I am suggesting one more. It is time…

Approximately two decades ago, document professionals began to look at routine documents, such as monthly invoices or statements,…

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