Articles by Pam Mugford Messagepoint

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Evaluating customer communications means tricky choices about the right strategies. And can AI help? One of the more…

For years, businesses have wanted to reduce the amount of printed mail sent to their customers, for both…

In our previous article, we outlined what we mean by hyper-personalization and its importance in customer communications. The…

Digital communications are absolutely crucial to the customer experience. According to Mulesoft’s 2022 Connectivity Benchmark Report, 72% of…

For most mortgage servicers, the processes associated with creating and updating borrower communications are slow, cumbersome, costly, and…

In our previous blog, we examined how today’s customers expect fast, easy access to information and services via…

Today’s customers demand digital access and information from every business they interact with, including their financial service providers…

The COVID-19 pandemic forced many organizations to find new ways of operating in the digital realm. Widespread remote…

Ensuring borrowers receive accurate and up-to-date information is critical. Unfortunately, the technology and processes some mortgage servicers use…

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