Articles by Matthew Jinks Messagepoint | Page 2 of 2

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FI Translation

Optimizing Medicare Advantage Materials Prep: Accelerating and Improving the Translation Process

Every AEP prep season, Medicare Advantage Organizations struggle to get both English and Spanish versions of the ANOCs,…

FI QA

Optimizing Medicare Advantage Materials Prep: Increasing Visibility, Control, and Workflow for Better Quality Assurance

Ensuring that ANOCs, EOCs, and SBs are accurate and compliant is critically important for Medicare Advantage Organizations (MAOs).…

FI Digital

Optimizing Medicare Advantage Materials Prep: How Health Plans can Efficiently Provide a More Compelling Digital Experience

Health plan members want personalized digital experiences. Unfortunately, the siloed approach that most health plans use to manage…

Modernizing customer correspondence systems and processes to increase efficiency and eliminate technical debt for Life Insurers

Modernizing customer correspondence systems and processes to increase efficiency and eliminate technical debt for Life Insurers

A recent report from McKinsey outlines the steps that traditional life insurers should be taking to combat the…

Messagepoint for Life Health and PC

Why Messagepoint is the Ideal Solution for Modernizing Health, Life and P&C Insurance Communications

Insurance companies rely on complex customer communications that extend well beyond the typically thought of claims correspondence, including…

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Generative AI in CCM: How to Balance Value and Efficiency with Safety and Control

The emergence of OpenAI’s ChatGPT and GPT-4, Google’s Bard, and other generative AI tools have dominated headlines in…

Woman Computer FCA Featured Image

How to Adapt Customer Communications to Align with the UK’s New Consumer Duty Standard

The UK’s Financial Conduct Authority (FCA) has raised the standards for consumer protection in financial services with its…

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Mortgage servicers need a new approach to Borrower Communications for 2023

It’s no secret that the mortgage industry is going through a rough patch. In the fall of 2022,…

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