Articles by Matthew Jinks Messagepoint

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Couple of seniors smiling and looking at the same tablet hugged on the sofa.

Making customer communications clear with plain language and generative AI

Clearly communicating with customers is crucial, particularly in regulated industries such as healthcare and financial services. Customers rely…

Unqork Messagepoint Partnership FI v1@2x

Messagepoint and Unqork team up to modernize customer experiences for Life Insurers

Messagepoint, an award-winning provider of cloud-based customer communications management (CCM) solutions, and Unqork, the leading codeless platform, are…

Optimizing Medicare Advantage Materials Prep: Reducing ANOC, EOC, and SB Work Effort by 60%

During AEP season, Medicare Advantage Organizations spend exorbitant time and resources updating health plan member materials to reflect…

Optimizing Medicare Advantage Materials Prep: Accelerating and Improving the Translation Process

Every AEP prep season, Medicare Advantage Organizations struggle to get both English and Spanish versions of the ANOCs,…

Optimizing Medicare Advantage Materials Prep: Increasing Visibility, Control, and Workflow for Better Quality Assurance

Ensuring that ANOCs, EOCs, and SBs are accurate and compliant is critically important for Medicare Advantage Organizations (MAOs).…

Optimizing Medicare Advantage Materials Prep: How Health Plans can Efficiently Provide a More Compelling Digital Experience

Health plan members want personalized digital experiences. Unfortunately, the siloed approach that most health plans use to manage…

Modernizing customer correspondence systems and processes to increase efficiency and eliminate technical debt for Life Insurers

A recent report from McKinsey outlines the steps that traditional life insurers should be taking to combat the…

Why Messagepoint is the Ideal Solution for Modernizing Health, Life and P&C Insurance Communications

Insurance companies rely on complex customer communications that extend well beyond the typically thought of claims correspondence, including…

Generative AI in CCM: How to Balance Value and Efficiency with Safety and Control

The emergence of OpenAI’s ChatGPT and GPT-4, Google’s Bard, and other generative AI tools have dominated headlines in…

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