Articles by Matthew Jinks Messagepoint

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Dario D'Urso from Covius - Customer Story

Video Customer Story – How Messagepoint enabled Covius to maximize speed, efficiency, and accuracy in mortgage communications

Background For over 25 years, Covius has been a trusted provider of technology, insights, and solutions to financial…

What is CCM? Understanding Customer Communications Management Software

What is CCM? Customer communications is a general term that refers to many different types of communications across…

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The Role of CCM Software in Mortgage Servicing Operations

In mortgage servicing, communication with borrowers is more than a routine task—it’s a core operational and compliance function.…

Messagepoint Named a Leader in AI & CCM by Top Analysts and Award Programs

Messagepoint has kicked off 2025 with serious momentum, continuing to earn accolades and recognition from top analyst firms…

Top 3 ways AI helps mortgage servicers combat the high cost of borrower communications

The mortgage servicing industry is under immense financial pressure. With interest rates high and home prices still rising,…

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Messagepoint enables Medicare Advantage Organizations to turn around CMS late memo changes across hundreds of plans in hours

On Aug 22, 2024, the Centers for Medicare & Medicaid Services (CMS) issued a memo requiring corrections to…

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Making Mortgage Borrower Communications Easier to Understand by using Generative AI

Clear, concise borrower communications are essential for effectively supporting borrowers and enabling confident financial decisions. Unfortunately, most mortgage…

Two business women working together with laptop in the office.

8 Must-Haves for Life Insurers When Modernizing Correspondence Systems

Over half of life insurers’ IT budgets are now dedicated to maintaining legacy technology infrastructure, which is a…

AI CCM Translation - couple reading ipad

AI Translation – How to transform your CCM process

In the United States, 67.8 million people speak a language other than English at home, and over 25…

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