Articles by Matthew Jinks Messagepoint

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Top 3 ways AI helps mortgage servicers combat the high cost of borrower communications

The mortgage servicing industry is under immense financial pressure. With interest rates high and home prices still rising,…

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Messagepoint enables Medicare Advantage Organizations to turn around CMS late memo changes across hundreds of plans in hours

On Aug 22, 2024, the Centers for Medicare & Medicaid Services (CMS) issued a memo requiring corrections to…

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Making Mortgage Borrower Communications Easier to Understand by using Generative AI

Clear, concise borrower communications are essential for effectively supporting borrowers and enabling confident financial decisions. Unfortunately, most mortgage…

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8 Must-Haves for Life Insurers When Modernizing Correspondence Systems

Over half of life insurers’ IT budgets are now dedicated to maintaining legacy technology infrastructure, which is a…

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AI Translation – How to transform your CCM process

In the United States, 67.8 million people speak a language other than English at home, and over 25…

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Making customer communications clear with plain language and generative AI

Clearly communicating with customers is crucial, particularly in regulated industries such as healthcare and financial services. Customers rely…

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Messagepoint and Unqork team up to modernize customer experiences for Life Insurers

Messagepoint, an award-winning provider of cloud-based customer communications management (CCM) solutions, and Unqork, the leading codeless platform, are…