It was Prinova’s experience and expertise with Dialogue that won them the business. They finished on time and under budget and provided us with valuable documentation that will help us greatly in the long term. We hold the Prinova team in very high regard. It was a real pleasure working and learning from them.

Key Bank
Patti Clayton, Vice President CTFA and Project Manager

We are so impressed with responsiveness and knowledge from your novacare team. Our productivity with Dialogue has increased significantly since using this service.

Cuna Mutual Group
Nancy Kurt

With Prinova’s help, we’ve been able to maximize the flexibility of the new imaging system and react to customer needs quicker. We’ve been happy with the work Prinova has done in the past for us and we’re happy with the work they’ve done on this project. When we see a good thing, we stick with it.

Key Bank
Al Pytel, CTO

Humana wanted to create a quarterly statement that would supplement the industry-standard Explanation of Benefits, and help our members understand their plans and empower them to make smart decisions that fit within their budget.

Humana
Darin Conn, Implementation & Integration Manager, Integrated Consumer Experience (ICE)

Plan sponsors, regardless of which provider they do business with, are saying they see room for improvement in plan member statements. We’ve spoken with many of our customers and they are thrilled with my statement. We believe that the more plan members know about their money and investments, the more likely they are to take an active role in their retirement planning.

Sun Life Financial
Claude Accum, Senior Vice-President, Group Retirement Services

We’re big fans of Messagepoint. The platform has given us the tools we need to maximize our statement capability, making it much easier to manage the varying communication needs of our clients, and provide them more marketing opportunities. We like the platform so much, we’ve made the decision to migrate our letter applications over to Messagepoint for all our clients as well.

Alliance Data
Renee Somers, Product Manager & Capability Manager

Prinova’s expertise was crucial for us in making SmartSummary the first product of its type in the healthcare industry. We especially appreciate Prinova’s innovative Integrated Approach, which marries design and development into a unified process. This process was exactly what we needed to get our statements to market quickly. By using Prinova’s Messagepoint® software platform, we can easily deliver relevant, personalized message content to specific customers within each statement

Humana
Chris Nicholson, Vice President and COO

Being able to leverage the expertise of Prinova’s services groups along with their Messagepoint platform allows us to standardize and improve how client documents are created, maintained and delivered to our clients.

The Co-operators
Laurieann Miller, Director of Client Services