Making CCM more responsive to the business

Learn some powerful strategies on how to give business user the tools they need to succeed in the modern Customer Communications Management (CCM) world.

Make a statement with your statements

Statements are no longer the forgotten stepchild of customer communications; they are vital and viable tools for marketers. Capture the promotional power of statements using an Integrated Approach and experienced resources that truly understand effective statement design and implementation.  Click the button below to read more.

Six strategies for building a powerful Document Center of Excellence

Establishing a Document Center of Excellence (DCOE) can provide one key to success by applying the same high level of strategic attention and alignment to documents and customer communications management as given to other fundamental activities of business like technology, finance, marketing or compliance.

Get personal: Strategies for making communications more relevant and effective

The average person is exposed to over a million marketing messages from social media, television, radio, the Internet, newspapers, magazines and direct mail per year. How can you compete for customer attention? You should ‘get personal.’ Studies show that personalized communications have the best chance to be noticed.

Content lifecycle management for Commercial, Medicaid, and Medicare member communications

Prinova is well positioned to help Health Plans address content management challenges for the required Commercial, Medicaid, and Medicare member communications.