Messagepoint Inc., a leader in the Customer Communications Management (CCM) software market, was selected as one of Canada’s Top Small & Medium Employers for 2019. It is the third consecutive year Messagepoint has been recognized by the program, run by Mediacorp Canada Inc. to honor Canadian workplaces with dynamic and innovative cultures. “The SME…Details
Upcoming Webinar – Digital Transformation and CCM: How Intelligent Content Management Can Bring Legacy Content to Life
Content plays a crucial role in eliciting an emotional response from customers, which is essential to driving positive customer experiences. Yet, too often, as organizations pursue digital transformation strategies, they focus solely on the technical considerations surrounding the delivery channel and fail to invest appropriately in the transformation of their content. Join Patrick Kehoe, EVP…Details
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The Essential Guide to Optimizing Customer Communications for Financial Services Organizations Improving the customer experience (CX) is the driving force in financial services today. But achieving that ultimate goal of a seamless experience still presents significant challenges due to how most banks manage their customer communications. All too often, communications end up looking and feeling…Details
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The Promise of Software Automation in CCM Template Reduction Legacy CCM tools have led to the proliferation of communication touchpoint templates in enterprise environments, creating a management nightmare. In this white paper, Kaspar Roos, CEO of Aspire, outlines how developments in areas such as artificial intelligence (AI) and machine learning will help companies reduce…Details
Taming the message management beast. Customer Communications Management professionals like you need to manage customer messages for a multitude of printed communications like statements, letters, welcome kits, as well as messages across digital channels such as email web, SMS and more. Managing these cross-channel communications can a real adventure. Read this eBook to learn how…Details
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