IVRMany organisations use multi-level greeting systems that allow the caller to press a key that will directly link them to the right person or part of the organisation. Implementing this system is usually costly and time consuming, however Messagepoint can provide you with a high quality cost-effective IVR system, with minimal time and effort on your part.You can have one level or a multitude of levels; it's up to you. Design your IVR Auto Attendant to suit your needs. For example, the first level might say: "You have reached Messagepoint. To contact sales press '1', to contact marketing press '2', for a list of our services press '3', to hear our opening hours press '4', or to receive an information pack press '5' Your callers could then be taken to another message. For example if they pressed '5', the new message could then say: "To receive an information pack please say your name and full postal address after the tone." You can change your messages as often as you wish to meet your company's needs. You can use the IVR Auto Attendant to provide your callers with basic information, to connect them to someone on any phone line or you can set up your IVR so that your callers can leave you a message. We make it easy for your customers to communicate with you. |